How Do I...
Contact My Doctor?
All consultations are by appointment which can be made in person or by telephone
between 8.00am and 6.30pm. Where possible the appointment will be with your own
doctor. Patients who need to be seen within 48 hours will be given an appointment in our
open surgery. Some problems can be resolved over the telephone and we offer a triage telephone
advice system which allows access to discuss medical problems with your doctor.
Change My Personal Details?
Please advise reception if you change your name, address or telephone number. It would be a great help if you would also ensure that we have your telephone number and your postcode. If you are moving home and will fall outside of the practice boundary (as indicated on the back cover of this booklet) you will be required to register with a GP in that area, as soon as possible.
Obtain A Home Visit?
Home visits are at the discretion of your doctor. Please do not ask your doctor to call
unless the patient is genuinely too ill to come to the surgery. A rash or temperature does
not prevent patients coming to the surgery and will not endanger others. Simply tell the
receptionist on arrival. Where the condition of the patient does require a home visit, please
try to let us know before 10.00am each day.
Obtain Results of Medical Tests?
These may be obtained by ringing the surgery's main line. The receptionist may then
inform you of the result, or she may ask you to arrange an appointment with your doctor
to discuss your results.
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